Frequently Asked Questions
HOLIDAY SHIPPING: I CANNOT GUARANTEE THAT PRINTS ORDERED AFTER DEC 1 WILL ARRIVE IN TIME FOR CHRISTMAS
Who makes the dolls/art?
"MarekMade" mean just that! I'm Erin Marek and all pieces are designed, sewn, and drawn by me in Cincinnati, Ohio.
Do you make custom orders?
I am not taking on new custom work right now. I will always keep everyone updated on instagram @marekmade when and if that changes.
When will my order ship?
Due to personnel issues stemming from COVID-19 and social distancing practices, please be patient with the mail services! Orders are shipping out but it is possible they may take a few days longer than normal!
I cannot currently guarantee international shipping times.
All RTS (ready to ship) linen saint orders will be processed within 5-7 days, and are sent USPS First Class with tracking and insurance. Rush shipping can be arranged for an added postage fee, shoot me a message via the contact page if this is something you need.
PRE ORDERS for linen saints will take 5-6 weeks to complete. You will receive a shipping notification via email when they are finished and sent.
PRINT ORDERS are shipped directly from the printing company, look for current times in the listings.
STICKER ORDERS are sent via USPS and do not include tracking.
I do not offer returns or exchanges, please choose your items carefully and make sure your shipping address is correct. I can cancel an order or change a shipping address within 24 hrs of purchase, please email email@example.com to do so.
I am unable to replace items due to incorrect mailing address or unsecured mailboxes.
What if what I wanted is "sold out"?
I make each doll by hand and quantities are limited to ensure the detail and quality of each piece. I appreciate each and every one of you who have shown interest, and I thank you for your patience and support! If something you wanted has been sold out, follow along @marekmade on Instagram to stay in the loop and find out about restocks!
How should I clean my doll?
Spot clean with mild soap and water on a clean rag. Air dry. Do not machine wash or dry!