HOLIDAY ORDERS MADE BY DEC 5 WILL MAKE IT IN TIME FOR CHRISTMAS!
Who makes the dolls/art?
"MarekMade" mean just that! I'm Erin Marek and all pieces are designed, sewn, and drawn by me in Dallas, Texas.
Do you make custom orders?
I am not taking on new custom work right now. I will always keep everyone updated on instagram @marekmade when and if that changes.
Do you ship Internationally or to APO/FPO?
I am not shipping prints internationally right now. Dolls will ship to Canada. If you are interested in shipping to an APO/FPO there are additional charges associated, please email me at [email protected] for information.
When will my order ship?
Due to personnel issues stemming from COVID-19 and social distancing practices, please be patient with the mail services! Orders are shipping out but it is possible they may take a longer than normal!
All RTS (ready to ship) linen saint orders will be processed within 5-7 days unless otherwise noted in the listing, and are sent USPS First Class with tracking and insurance. Rush shipping can be arranged for an added postage fee, shoot me a message via the contact page if this is something you need.
PRE ORDERS for linen saints will take 6-8 weeks to complete. You will receive a shipping notification via email when they are finished and sent.
PRINT ORDERS are shipped directly from the printing company, current turn around times are around 8-10 days.
STICKER ORDERS are sent via USPS and do not include tracking.
I do not offer returns or exchanges on linel dolls, please choose your items carefully and make sure your shipping address is correct. I can cancel an order or change a shipping address within 24 hrs of purchase, please email [email protected] to do so.
I am unable to replace items due to incorrect mailing address or unsecured mailboxes.
What if what I wanted is "sold out"?
I make each doll by hand and quantities are limited to ensure the detail and quality of each piece. I appreciate each and every one of you who have shown interest, and I thank you for your patience and support! If something you wanted has been sold out, follow along @marekmade on Instagram to stay in the loop and find out about restocks!
How should I clean my doll?
Spot clean with mild soap and water on a clean rag. Air dry. Do not machine wash or dry!