Frequently Asked Questions
Next Shop Update is April 10th at 4pm Eastern Time
Do you make custom orders? I do offer Special Order work every few months, however spots are currently FULL. Following along on Instagram @marekmade will make sure you are first to know about new special order openings!
Who makes the dolls? "Marek Made" means just that! I'm Erin Marek and all dolls are designed and sewn by me in Cincinnati, Ohio.
When will my order ship? All orders will be processed within 5-7 days, and are sent USPS First Class with tracking. Rush shipping can be arranged fo³r an added postage fee, shoot me a message via the contact page if this is something you need.
Special Orders will ship by the end of the month they were ordered for to account for design and sewing time.
What if what I wanted is "sold out"? I make each doll by hand and quantities are limited to ensure the detail and quality of each piece. I appreciate each and every one of you who have shown interest, and I thank you for your patience and support! If something you wanted has been sold out, follow along @marekmade on Instagram to stay in the loop and find out about restocks!
I do not offer returns or exchanges, please choose your items carefully and make sure your shipping information is correct! I can cancel an order within 24 hours of purchase, please email email@example.com to do so.
How should I clean my doll?
Spot clean with mild soap and water on a clean rag. Air dry. Do not machine wash or dry!